The digitization of processes is one of the most important topics in the coming years. The question of necessity has long ceased to arise.
However, the many advantages of digitization, from economic to time aspects, are also offset by major challenges: Digitization is changing structures and processes. In the area of communication, digitization has long since become part of everyday life. There is a growing expectation among citizens and companies that they will also be able to communicate electronically with public authorities. "Fast and uncomplicated" is the credo here. At the same time, for reasons of efficiency, it is essential for public authorities to integrate electronic communication into their processing systems without media discontinuity.
Governikus MultiMessenger (GMM) was developed to meet the challenge of multi-channel communication. The intelligent communication platform offers solutions for future challenges that arise from the constant further and new development of digital channels in electronic communication. Digitalization of processes, introduction of e-files as well as integration into existing IT landscapes: The GMM enables a future-proof, overarching multi-channel strategy.
Governikus MultiMessenger is continuously developed and maintained as an application of the IT planning council according to demand.