The digitalization of processes is one of the most important topics in the coming years. The question of necessity has long since ceased to arise. However, the economic and time-related benefits of digitalization are also accompanied by challenges: It is changing structures and processes, and in the area of communication it has long since become part of everyday life. There is a growing expectation among citizens and companies to be able to communicate quickly and easily with authorities electronically. At the same time, for reasons of efficiency, it is essential for public authorities to integrate electronic communication into their processing systems without media discontinuity.
The MultiMessenger (GMM) was developed to meet the challenge of multi-channel communication. The intelligent communication platform offers solutions for future challenges arising from the constant further and new development of digital channels in electronic communication. Digitization of processes, introduction of eFiles and integration into existing IT landscapes: The GMM enables a future-proof, comprehensive multi-channel strategy.
As an application of the IT Planning Council, it is continuously developed and maintained in line with requirements.
