This chapter offers notes and solutions in case problems arose while using Governikus DATA Boreum. These notes apply for all editions.
Signature card cannot be selected
· Symptom:
- The card reader's symbol is displayed in the dialog section "Storage location of key" but it is greyed out and cannot be selected.
· Possible cause:
- There is either no signature card inserted or it is not correctly inserted. Please check whether the signature card is correctly inserted into the card reader.
- The card reader is blocked by another application. Please check whether another application is executed on your computer that accesses the card reader and exit this application, if necessary.
- You are using a signature card with a pseudonym. With Governikus DATA Boreum Integration Edition the usage of pseudonyms can be suppressed.
- Point your mouse over the greyed-out card reader symbol. A text is displayed that denotes the possible cause.
A newly connected card reader is not available
· Symptom:
- A card reader was connected but it is not listed in the dialog section "Storage location of the key".
· Possible cause:
- Only on program start Governikus DATA Boreum checks, which card readers are available. Subsequently connected card readers are not automatically recognised. In this case please use the button "Reread signature cards".
- The card reader is not supported by Governikus DATA Boreum. Please check the document "System requirements" included in delivery whether your card reader is supported. Note: the list of supported card readers is not translated to English.
- The driver software for your card reader is not at all or not correctly installed. Please check the document "System requirements" included in delivery whether the driver software in use corresponds to the supported version. Note: the list of supported drivers is not translated to English.
No or not all files are selectable for validation
· Symptom:
- After calling the function "add file" for the validation process, the dialog window does not display files or not all files available in the given directory.
· Cause:
- Governikus DATA Boreum only displays files in the dialog that are potentially validateable and correspond to supported signature formats. These are e.g. CADES signature files as well as files that may contain signatures like for example PDF files. Whether a file is validateable or not is determined by the content of the file and not by the file suffix and may take some time depending on the number of files.
Alternating validation results
· Symptom:
- The overall result of several validation processes of one and the same file is sometimes "yellow" and sometimes "green".
· Possible cause:
- The validation of the certificate of the signature is done online at the time of the validation at one or more certificate authorities. It may happen that a server of a certificate authority is temporarily not available. In this case validation cannot be completely executed and is rated "yellow". The inspection sheet states the unsuccessful online validation. In this case, please repeat the validation at a later time.
Signature validation of server responses failed
· Symptom:
- After validation a signature that is assumed valid is rated "yellow" in the overall result because it was impossible to state whether the certificate authority is trustworthy. The additional section "transfer information" of the inspection sheet contains a result rated "red".
· Possible cause:
- The certificate for validating answers of the Validation Service is not correct. Please contact your Validation Service administrator to request the proper certificate.
Signature algorithm is no longer adequate
· Symptom:
- Next to the name of the signature algorithm a message is displayed that states that the algorithm is no longer adequate for qualified electronic signatures.
· Cause:
- Governikus DATA Boreum evaluates the hash algorithms used for the signature. This evaluation is based on the catalogue of algorithms that is published by SOG-IS. Governikus DATA Boreum contains the catalogue of algorithms that was current at the time Governikus DATA Boreum was released.
Warning message "Online validation is deselected"
· Symptom:
- On the "Validate" dialog page at "Validation Service" the red warning message "Online validation is deselected" is displayed.
· Cause:
- The validation of a qualified electronic signature requires, among others that an online validation is executed. The issuing certificate authority is requested whether the certificate used for signing was valid at the time the signature was applied or not valid and revoked. This validation is done via the Validation Service. If online validation is deselected only a mathematical validation is executed. In this case please enter the connection data of the Validation Service in the "Settings" dialog.
Result file cannot be printed
· Symptom:
- The subsequent process was "print" but nothing happened or the file was only opened.
· Cause:
- Your systems settings are used for printing. Printing is only possible if an association exists for the file type and the printing program. You can check whether an association for printing exists by selecting a file of the file-type in question in your file explorer and calling the context menu. If an association exists, the option "print" is listed in the context menu.
Error message "The file was changed"
· Symptom:
- While trying to display a file only a waning message is displayed that the file was changed.
· Cause:
- Signing process: Governikus DATA Boreum makes sure that a file that you have already viewed cannot be altered unnoticed prior to signing. In this case please view the file in question again. Please make sure that the application used to display the file cannot change the file unnoticed, e.g. by automatically saving it on application exit.
- Validation process: Governikus DATA Boreum makes sure that an inspection sheet cannot be altered unnoticed between creating and displaying it. If the warning message is displayed integrity of the inspection sheet at hand can no longer be guaranteed. In this case please start the same validation process again.