Best Practice Contribution



What do OZG 2.0, a dialog-oriented portal and an e-file system have to do with each other?

The answer is quite simple: a lot!

In order to make the OZG 2.0 successful, it is essential to digitize administrative processes in such a way that, on the one hand, from the point of view of the applicants - citizens, companies and organizations - a noticeable simplification can be established and, on the other hand, that, from the point of view of the administration in connection with an increasing shortage of labor, the processes and tasks are designed more efficiently and faster.

The prerequisite for this is the universal introduction of the e-file as the basic system in the administration - preferably the e-file system is also linked to the customer portal at the same time, so that rapid implementation and adaptation of the digital processes is possible depending on the current legal situation and situation.

With the Acta Nova Dialog Portal, we show you how.